- Go Live Calendar Setting Tour for hosts to set their listings live without the need for a go-live call with host success manager. The Go-Live call is now optional and will not block the process.
- Users Impacted: Client, Agents, Admins
- Known Issues: After calendar is updated the latest month view is changed to today's month. Workaround is for user to navigate to the latest month to verify their changes.
- Check-In / Check-out Schedule (Beta)
- Users Impacted: Client, Client Admins, Cleaners
- Guest Refund Requests - Guests can now send requests for refunds directly from the GuestReservation page.
- Users Impacted: Guests
- Known issues: Custom fields to be added to tickets in future release.
- Migrated guest follow-up alerts to Zendesk - Zendesk tickets can now be automatically generated based on business rules in relation to outstanding guest reservation requirements. This format for alerts to agents will eventually replace the buckets in the sts portal.
- Users Impacted: Agents
- Agents can now access the tasks 'Booking.com Source Update' and 'Expedia Source Update' on the ListingsAdmin page.