You may want to notify upcoming guests of various details such as a water shut off in the building, new/ongoing construction or pool closures. To do this, log into the STS Portal & update the special notification article. All upcoming & new guests will see your notification.
Articles in this section
- What is the meaning of each Booking Status ?
- Payment Under Review
- Can I Decline a Booking ?
- How do I Issue a Refund to a Guest ?
- Can I request to Provide my Guest with a Refund to a Different Card ?
- Reservation Cancellation Policy
- What if my Guest wants to Modify their Reservation?
- How do I Communicate with my Guests ?
- What if I cannot reach or communicate with my Guest ?
- How do I request Additional Charges from a Guest ?