If a booking is listed with the Payment Under Review status, this means the payment has been flagged by our Billing Department for further verification. Proof of payment MUST be uploaded & verified within 24hours of booking otherwise the reservation will be cancelled.
For verification purposes, we ask that the guest upload a copy of their credit card statement showing transaction(s) made to "Short Term Stays". The statement must also display the name of the card holder.
Alternatively, if the booking was made last minute, and the charge has not been posted to the guests credit card statement, an image of the physical credit card should be uploaded instead of the statement.